Refund policy
Return and Refund Policy
Due to the reproducible nature of DVD products, we do not accept returns or issue refunds once an order has been delivered.
Defective or Damaged Items Only
We will only offer a replacement of the same item if the product arrives defective or physically damaged. To be eligible for a replacement:
- You must contact us within 14 days of delivery
- You must provide clear photo or video evidence of the defect or damage
- The item must not show signs of use or tampering
How to Request a Replacement
Please contact us at chinoiserie2009@gmail.com with your order number and proof of the defect. Once approved, we will ship a replacement at no additional cost to you.
Non-Eligible Cases
- Change of mind
- Incompatibility with your DVD player (please check region compatibility before purchasing)
- Digital copying or duplication of content
EU Customers – Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. The withdrawal period expires 14 days after the day you (or a third party indicated by you) acquire physical possession of the goods.
To exercise your right of withdrawal, please log in to your account and submit a return request:
👉 https://account.kungfuorigin.com
Return shipping costs are at your expense. If the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, we may deduct an amount corresponding to the diminished value from the refund.
Note: For sealed DVD products that have been unsealed after delivery, the right of withdrawal may not apply if the product has been opened. Please consult applicable EU consumer law in your country for details.